Job Specific Competencies

Competencies are the knowledge, skills and abilities, and other requirements that are needed for someone to perform a job successfully.  Competencies define not only what a person must know and do, but also how a person does it.

Listed below are competencies that may be needed for a job.  From this list of pre-defined competencies, the supervisor and employee should select two to four competencies that will most impact success in the job this year. The supervisor and employee should discuss the behaviors and agree on their use when evaluating performance. Effective supervision must be included for each employee in a supervisory role.

Each competency includes a definition and some observable behaviors that, when performed, may indicate acceptable performance. The list of behaviors is only a sample list; therefore, all of the listed behaviors may not be applicable to the specific position.

  • Effective Supervision (Required of all employees in a supervisory role)

Definition: Training, coaching, delegating and developing capabilities of others; evaluating people and performance; disciplining and counseling, building positive relationships

Observable Behaviors

Supports the development of subordinates by providing avenues to improve their skills and competencies

Provides on-going feedback and conducts performance reviews on time

Encourages people to resolve problems on their own

Deals with problems firmly and in a timely manner

Addresses performance problems and issues promptly; lets people know what is expected of them

Stays informed about employees’ performance through both formal and informal methods

Recognizes and encourages behaviors that contribute to teamwork

Utilizes total performance management systems for the development, improvement and evaluation of employees’ performance

Stays abreast of supervisory responsibilities through all available means

  • Technical Expertise

Definition: Demonstrates depth of knowledge and skill necessary for the job

Observable Behaviors

Effectively applies technical knowledge to solve a range of problems

Develops solutions to problems that cannot be solved using existing methods or approaches

Is sought out to provide advice or solutions in his/her area of expertise

Keeps informed about current developments in his/her area of expertise

  • Effective Communications

Definition: Ensures information is effectively exchanged with others

Observable Behaviors

Shares ideas and information with appropriate customers/stakeholders

Practices attentive and active listening

Ensures that regular, consistent communications take place

Expresses ideas clearly and concisely in writing

Expresses oneself clearly in conversation and interaction with others

  • Problem Solving

Definition: Identifies and solves problems with effective solutions

Observable Behaviors

Uses available resources to evaluate potential solutions

Identifies information needed to clarify a situation and seeks that information from appropriate sources

Asks questions to clarify a situation

Tackles problems with a logical and systematic approach

Evaluates options by considering implications and consequences; chooses effective options

Implements solutions within a reasonable time

  • Results Orientation

Definition: Ensures that one’s own and/or others’ work and information are complete and accurate; focuses on desired result of one’s own or one’s units’ work

Observable Behaviors

Sets up procedures to ensure high quality of work

Verifies information

Carefully reviews and checks the accuracy of own and/or others’ work

Has a sense of urgency about getting work completed

Looks for and seizes opportunities to do more or to do thing better

  • Personal Credibility

Definition: Demonstrates concern that one be perceived as responsible, reliable, and trustworthy

Observable Behaviors

Demonstrates honestly, keeps commitments

Behaves in a consistent and ethical manner

Takes ownership of work and one’s own actions

Acts reputably in relationships with others

Builds trust and credibility by demonstrating consistency between words and actions

  • Self Management

Definition: Takes responsibility for one’s own performance

Observable Behaviors

With his/her manager, clarifies expectations about what will be done and how

Enlists his/her manager’s support in obtaining the information, resources, and training needed to accomplish his/her work effectively

Promptly notifies his/her manager about any problems that affect his/her ability to accomplish planned goals

Seeks performance feedback from his/her manager and from others with whom he/she interacts

Takes significant action to develop skills needed for effectiveness in current or future job

  • Flexibility

Definition: Openness to different and new ways of doing things; willingness to modify one’s preferred way of doing things

Observable Behaviors

Is able to see the merits of perspectives other than his/her own

Demonstrates openness to new organizational structures, procedures, and technology

Switches to different strategy when an initially selected one is unsuccessful

Demonstrates willingness to modify a strongly held position in the face of contrary evidence

  • Decisiveness

Definition: Makes decisions in a timely manner

Observable Behaviors

Is willing to make decisions in difficult or ambiguous situations when time is critical

Takes charge of a group when necessary to facilitate change, overcome an impasse, face issues, or ensure that decisions are made

Makes appropriate decisions with consideration of the consequences for relevant customers/stakeholders

Implements decisions in a timely manner

  • Innovation

Definition: Develops, sponsors, or supports the introduction of new and improved methods, products, procedures, or technologies

Observable Behaviors

Develops new methods or approaches

Sponsors the development of new services, methods, or procedures

Proposes new approaches, methods, or technologies

Develops better, faster, or less expensive ways to do things

Works cooperatively with others to produce innovative solution

If you want to measure your competences you can do that on the following link:

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